Progress on banking complaints handled by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:
The Hong Kong Monetary Authority (HKMA) announced today (January 9) the progress in banking complaints handled by it as at end-December 2014. Banking complaints include cases concerning general banking services and conduct issues.
In December 2014, 107 cases were received and 92 cases were completed. As at end-December, the handling of 400 cases was in progress.
A table summarising the progress in banking complaints handled by the HKMA is attached.
Ends/Friday, January 9, 2015
Issued at HKT 16:30
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