Progress on banking complaints handled by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (July 11) the progress on banking complaints handled by it as at end-June 2014.  Banking complaints include cases concerning general banking services and conduct issues.

     In June 2014, 105 cases were received and 96 cases were completed.  As at end-June, the handling of 458 cases was in progress.

     A table summarising the progress on banking complaints handled by the HKMA is attached.

Ends/Friday, July 11, 2014
Issued at HKT 16:30

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