Progress in the handling of banking complaints by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:
The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-June 2016. Banking complaints include cases concerning general banking services and conduct-related issues.
In June 2016, 166 cases were received and the handling of 147 cases was completed. As at end-June, the handling of 607 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, July 8, 2016
Issued at HKT 16:30
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