The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (January 11) the progress made in its handling of banking complaints received as at end-December 2018. Banking complaints include cases concerning general banking services and conduct-related issues.

     In December 2018, 161 cases were received and the handling of 232 cases was completed. As at end-December, the handling of 414 cases was in progress. 

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, January 11, 2019
Issued at HKT 16:42

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