Latest service arrangements of Working Family and Student Financial Assistance Agency

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     In light of the Government's announcement on the special work arrangement for government employees and the latest development of the epidemic, the offices of the Working Family and Student Financial Assistance Agency (WFSFAA), including those at the Student Finance Office (SFO) and the Working Family Allowance Office (WFAO), will adjust the service arrangements from tomorrow (July 20) to July 26. All service counters will be temporarily closed during the above period. Appointments for counter services and interviews scheduled will also be cancelled.

     Applicants for student finance schemes, the Working Family Allowance Scheme and the Individual-based Work Incentive Transport Subsidy Scheme may submit their applications by post, online or through the drop-in boxes at the SFO and the WFAO. Due to the special work arrangements, the processing of applications may take a longer time.

     Members of the public may contact the WFSFAA for enquiries through the following channels:

Student Finance Office: Email (wg_sfo@wfsfaa.gov.hk); general hotline (2802 2345); cheque payment collection hotline (2150 6220);
Working Family Allowance Office:

Working Family Allowance Scheme and Individual-based Work Incentive Transport Subsidy Scheme: Email (enquiry_wfao@wfsfaa.gov.hk); hotline (2558 3000); and
Caring and Sharing Scheme: Email (careandshare@wfsfaa.gov.hk); hotline (3897 1088).

Ends/Sunday, July 19, 2020
Issued at HKT 19:00

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