平台营运者应尽快并无论如何在故障发生后的12小时内恢复其交易及托管服务（包括在必要时全面启动其应变计划）。如平台营运者直接或间接（例如透过其他持牌法团）向零售客户提供服务，有关的恢复时间应该更短。
此外，平台营运者应有适当的数据备份，以确保平台营运者为每名客户持有的客户虚拟资产备存准确纪录。交易及客户虚拟资产数据（例如关键数据库的截图）应可随时取览，以便将生产系统复原至其最新状态。因此，除每日的离线备份外，交易及客户虚拟资产数据一经产生便应即时进行备份（例如透过采用实时数据镜像技术），以确保在必要时能及时复原数据。
（主要参考：《虚拟资产交易平台指引》第12.17及12.20段）
最后更新日期: 2023年5月31日
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